Close the windows clicking the Apply and OK buttons. I also clicked the checkbox, "Always print to this device, even if its IP address changes".Ĭlick Next, and the wizard completes. It matches the "Host Name" shown when I request a "Network Summary" report (from the printer's menu). It asks you to type in the Printer Name or IP Address: I entered that set of characters ("NPIB3379E") that was part of the printer name. Select Standard TCP/IP Port.(or HP Standard TCP/IP Port if shown)Ĭlick New Port. If WSD is checked, that is the problem! Adding a new port will un-check it.Ĭlick Add Port. Right-click the printer, select Printer Properties (NOT Properties). Mine shows up as "NPIB3379E (HP Color LaserJet MFP M477fdw)" (If not, the network printer needs to be added. Once you do one, it isn't difficult.Īssuming the printer shows up in the available printers. You have to change the port on each Windows 10 unit. Here's what helped:įrom HP Customer Support: HP Printer Offline problem: How to fix. Hi KeithRObertson, I found this thread and your issues and what you described is the same problem I had.
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